Our Refund & Return Policy
We want you to love your order. If something's not right, we'll make it right.
Returns
- 30-day return window on non-customised items.
- Custom engraved items (necklaces, bracelets) are made to order just for you, so they can only be returned if they arrive damaged or defective.
- Damaged or defective? Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or full refund.
Refunds
- Refunds are issued to your original payment method once the return is received and checked.
- Please allow 5-10 business days for the refund to appear.
Email us with your order number and we'll sort it out quickly.